Which kind of dyes do you use/do they run/are they safe?
How do I make a payment? Is it secure?
How do I know my order has been placed?
Will I get confirmation?
Can I pay by cheque?
Can I have a catalogue?
What do your colours look like?
When will I receive my order?
Washing Instructions please!
Can you convert your prices into dollars/euro's for me?

Q: What kind of dyes do you use/do they run/are they safe?

A: We use permanant, colourfast dyes which are produced here in the UK. They are phosphate-free,do not run, and stay bright and vibrant!

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Q: Is it secure to pay online by credit /debit card?

A: In reality an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is highly encrypted using complicated logarithm combinations.

The system we use is PayPal, details as follows;

First, please note the following important information: If any orders contain invalid contact details, i.e. incorrect email address, address or telephone number, or an order is made to an international address without having paid for shipping, we shall need to contact the customer to ammend the order. If we cannot make contact,we will have to cancel the order. This is merely a precaution to protect against fraudulent orders, and to ensure we can give a proper service to genuine customers.

You can order on line 24 hours a day, 365 days a year. Our simple and secure on line credit and debit card payment service is provided by PayPal, a recognised and well established company.

We accept credit and debit cards via the direct internet payment system Paypal. This company provides secure transaction facilities and have comprehensive privacy policies. It is not always necessary to set up an account to pay via this system, though regular users of online stores and auctions may find the process easier once they have registered.

Payments can be made in US Dollars, Canadian Dollars, Euros, Pounds Sterling and Yen, with Visa, Mastercard, Switch, Solo, Delta, Visa Electron and American Express. If a currency exchange is necessary, a charge is made which is shown at time of payment

You can find full details of the PayPal user agreement by clicking here and privacy policy by clicking here, the privacy policy page also has details of how to contact them by phone and email with any questions you may have about the service. Further information about PayPal is available on their web site at www.paypal.com.

PayPal (Europe) Ltd. is regulated by the Financial Services Authority in the United Kingdom as an electronic money institution.

Q: How do I know my order has been placed?

A: Once your order has been placed you will receive an order confirmation by email.
You will have access to the transaction page which you can log into and check the status of your order.
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Q: How can I check the status of my order?

On your Buyer's Transaction Details page.Check Up-to-date information regarding your oder, including postal tracking. Also, We are here to answer any questions on 01255 470314 (or ).

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.Q: Can I pay by cheque?

A:You can pay by cheque. Please print our order form and send together with your cheque. Please note that your goods will be dispatched once your cheque has cleared.

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.Q: Do you offer a printed retail catalogue?

A: We do not offer a printed catalogue, our range is available here online through a secure server. If you do not wish to pay by credit card,you may send us a cheque (payable to Baby Planet). Address
Baby Planet
60 Melbourne Road,
Clacton,
Essex CO15 3HZ

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Q: Your Colours?

A:We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. To the extent permitted by applicable law, Baby Planet disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Baby Planet shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website. Every computer screen depicts colours differently. A written description of the colours are situated alongside each item.

Also, due to the techniques of tie-dying, no two items look the same! This is partly the attraction of non-massed produced clothing.

Q: when will I receive my order?

We dispatch your goods within 5 working days of receiving your order. All items are hand-dyed to your requirements! We use Royal Mail and their aim is to deiver next day,however, this can take longer! All items are sent recorded delivery and require a signature upon receipt.
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Q: Washing Instructions?

All our clothes are hand-dyed using phosphate free permanent clours. Wash garment seperately (max 40 degrees) for the first couple of times to remove the excess of dye that may not hve been removed during the washing process.

We advise you to wash garments before wearing.

Q:Can you convert your prices into dollars/euro's for me?

We recommend currency converter to get an idea of the current conversion rates.