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Which kind
of dyes do you use/do they run/are they safe?
How do I make a payment? Is it secure?
How do I know my order has been placed?
Will I get confirmation?
Can I pay by cheque?
Can I have a catalogue?
What do your colours look like?
When will I receive my order?
Washing Instructions please!
Can you convert your prices into dollars/euro's for me?
Q: What
kind of dyes do you use/do they run/are they safe?
A: We use permanant, colourfast dyes which are produced here in the UK. They
are phosphate-free,do not run, and stay bright and vibrant!
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Q: Is
it secure to pay online by credit /debit card?
A: In reality an online transaction is probably more secure than a card
transaction in a shop or conducted over the telephone or by fax, as the
information transmitted online is highly encrypted using complicated logarithm
combinations. The system we use is PayPal, details as follows;
First, please note the following important information:
If any orders contain invalid contact details, i.e. incorrect email address, address or telephone number, or an order is made to an international address without having paid for shipping, we shall need to contact the customer to ammend the order. If we cannot make contact,we will have to cancel the order. This is merely a precaution to protect against fraudulent orders, and to ensure we can give a proper service to genuine customers.
You can order on line 24 hours a day, 365 days a year. Our simple and secure on line credit and debit card payment service is provided by PayPal, a recognised and well established company.
We accept credit and debit cards via the direct internet payment system Paypal. This company provides secure transaction facilities and have comprehensive privacy policies. It is not always necessary to set up an account to pay via this system, though regular users of online stores and auctions may find the process easier once they have registered.
Payments can be made in US Dollars, Canadian Dollars, Euros, Pounds Sterling and Yen, with Visa, Mastercard, Switch, Solo, Delta, Visa Electron and American Express. If a currency exchange is necessary, a charge is made which is shown at time of payment
You can find full details of the PayPal user agreement by clicking here and privacy policy by clicking here, the privacy policy page also has details of how to contact them by phone and email with any questions you may have about the service. Further information about PayPal is available on their web site at www.paypal.com. PayPal (Europe) Ltd. is regulated by the Financial Services Authority in the United Kingdom as an electronic money institution.
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Q: How
do I know my order has been placed?
A: Once your order has been placed you will receive an order confirmation by
email.
You will have access to the transaction page which you can log into and check the status of your order.
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Q:
How can I check the status of my order?
On your Buyer's Transaction Details page.Check Up-to-date information regarding your oder, including postal tracking. Also,
We are here to answer any
questions on 01255 470314 (or
).
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.Q:
Can I pay by cheque?
A:You can pay by cheque. Please print our order form and send together with your cheque. Please note that your goods will be dispatched once your cheque has cleared.
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.Q:
Do you offer a printed retail catalogue?
A: We do not offer a printed catalogue, our range is available here online
through a secure server. If you do not wish to pay by credit card,you may send
us a cheque (payable to Baby Planet). Address
Baby Planet
60 Melbourne Road,
Clacton,
Essex CO15 3HZ
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Q:
Your Colours?
A:We have made every effort to display as accurately as possible the colours
of our products that appear on the website. However, as the actual colours you
see will depend on your monitor, we cannot guarantee that your monitor's display
of any colour will accurately reflect the colour of the product on delivery. To
the extent permitted by applicable law, Baby Planet disclaims all warranties,
express or implied, as to the accuracy of the information contained in any of
the materials on this website. Baby Planet shall not be liable to any person for
any loss or damage which may arise from the use of any of the information
contained in any of the materials on this website. Every computer screen depicts
colours differently. A written description of the colours are situated alongside
each item.
Also, due to the techniques of tie-dying, no two items look the same! This is
partly the attraction of non-massed produced clothing.
Q:
when will I receive my order?
We dispatch your goods within 5 working days of receiving your order. All items are hand-dyed to your requirements!
We use Royal Mail and their aim is to deiver next day,however, this can take longer! All items are sent recorded delivery and require a
signature upon receipt.
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Q:
Washing Instructions?
All our clothes are hand-dyed using phosphate free permanent clours.
Wash garment seperately (max 40 degrees) for the first couple of times to remove the excess of dye that may not hve been
removed during the washing process.
We advise you to wash garments before wearing.
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Q:Can you convert your prices into dollars/euro's for me?
We recommend currency
converter to get an idea of the current conversion rates.
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Terms and Conditions
of use of this web site
This
site is owned and operated by Baby Planet. Office address: Baby Planet,
60 Melbourne Road, Clacton on sea, Essex CO15 3HZ. If you want to ask us anything
about these terms & conditions or have any comments or complaints on or
about our website, please
or call us on 01255 470314.
These terms and conditions set out the basis on which you can visit and use
our website. Please read them carefully as they contain important information.
- Ownership
of Rights
All rights, including
copyright, in this website are owned by or licensed to Baby Planet. Any use
of this website or its contents, including copying or storing it or them in
whole or part, other than for your own personal, non-commercial use. You may
not modify, distribute or re-post anything on this website for any purpose.
- Accuracy
of Content
Baby Planet has taken
every care in the preparation of the content of this website, in particular
to ensure that prices quoted are correct at time of publishing and all
products have been fairly described. However, orders will only be accepted
if there are no material errors in the description of the goods or their
prices as advertised on this website. Packaging may vary from that shown.
- Damage
to your Computer
Baby Planet makes every
effort to ensure that this website is free from viruses or defects. However,
we cannot guarantee that your use of this website or any websites accessible
through it won't cause damage to your computer. It is your responsibility to
ensure that the right equipment is available to use the website and screen
out anything that may damage it. Baby Planet shall not be liable to any
person for any loss or damage which may arise to computer equipment as a
result of using this website.
- Ordering
Errors
You are able to correct
errors on your order up to the point at which you click on
"submit" on the final page of our ordering process.
We will be happy to make alterations to your order by phone or email, however, please contact us within 24 hours.
- Delivery
Charges
are set out in detail in
the link below.For overseas orders the cost of delivery is added to the
price, but in the event you cancel your order after despatch you will be
responsible for paying any costs incurred by Baby Planet for delivery.
- Links
to Other Websites
We have placed links on
this website to other websites we think you may want to visit. We do not vet
these websites and do not have any control over their contents. Baby Planet
cannot accept any liability in respect of the use of these websites.
- Other
Legal Notices
There may be legal notices
on other areas of this website which relate to your use of this website, all
of which will, together with these terms & conditions govern your use of
this website.
- Changes
to Legal Notices
We reserve the right to
change these terms & conditions from time to time and you should look
through them as often as possible.
- Law,
Jurisdiction and Language
This website, any content
contained herein and any contract brought into being as a result of usage of
this website are governed by and construed in accordance with English Law.
The parties to any such contract agree to submit to the exclusive
jurisdiction of the courts of England and Wales. All contracts are concluded
in English.
Terms and conditions
of sale
1. Terms and Conditions: These
are the terms and conditions of our agreement which apply to all purchases of
products by you from baby planet via this web site and you should read them
carefully. We may vary these terms from time to time and therefore you should
check them before you make a new purchase.
2. Order: You can submit an
order for products to baby planet by completing the details required on the
order summary page and clicking the send order button. All prices
reflected in ŁUK Sterling include VAT, providing delivery is to a location in
the UK. Orders outside of the United Kingdom may be subject to an additional
charge. We are under no obligation to accept your order, but would normally do
so where the product is available, the order reflects current pricing and your
credit card/ debit card payment is approved by your credit card/ debit card
company.
Acceptance of order: We
will notify you of our acceptance of your order by email shortly after we
receive it and at that point a binding agreement between us will be in place on
these terms and conditions. If we do not accept your order for any reason or the
price of the product has increased between the time of the order and our
acceptance of it (or if a supplementary delivery charge applies), we will email
you to advise you of the change. You will then need to resubmit your order. Only
credit and debit cards are acceptable as payment for orders via this site.(order
by telephone, please contact us)
4. Delivery: We make every
effort to deliver all products within the United Kingdom within seven days of
acceptance of your order. Where this is not possible, we will notify you and,
unless we state otherwise, ensure that your products are delivered within your
acceptance. This does not apply in respect of deliveries outside of the UK. All
deliveries will be made to you at the address specified by you in the order. We
may, at our discretion and expense, deliver parts of your order separately. All
deliveries must be signed for and you will be responsible for the products as
soon as they are delivered. Ownership of the products shall pass to you once we
have received payment in full. If you wish us to redeliver the products to you,
you will need to authorise us to charge your credit card/ debit card for such
re-delivery. If we do not hear from you within 28 days, we will cancel the order
and refund your payment to you less any reasonable delivery charges we have
incurred.
5. Payment: We will charge
your account for payment at the time that the order is made. We take every
reasonable care to ensure that your order and subsequent transactions are
conducted via a secure link. As we are not responsible for the operation of the
secure link we will not, unless we are negligent, be liable for any loss you may
suffer if a third party obtains unauthorised access to any information you
provide via such link. If products are not available for any reason after we
have accepted your order, we will let you know. We will not charge you for these
products and will refund any amounts already paid (if any) by way of a credit to
your credit card/ debit card account.
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